In the event that you, as a client, have a complaint concerning your treatment, I will do anything in my power to discuss and solve the situation together.
However, there is a possibility that you are unsatisfied with (an aspect of) your treatment. If you require help, or your discontent warrants lodging a complaint, follow the steps outlined below.
Complaints procedure shiatsu and acupuncture
For complaints about your shiatsu and/or acupuncture treatment you may contact the Complaints Officer at Zhong. The Complaints Officer can help you formulate your complaint. Sometimes simply telling your story is enough and you refrain from any further action. At other times, mediation is possible and an appointment will be made with you about next steps. If it is not possible to solve your dispute with the therapist in question with the help of the Complaints Officer, then the Complaints Officer will direct you to the Disputes Committee of the Association for Alternative Treatment Methods (KAB).
More information
You can find more information in the documents (in Dutch) below, which are also available from the VIS: