In the event that you, as a client, have a complaint concerning your treatment, I will do anything in my power to discuss and solve the situation together.
However, there is a possibility that you are unsatisfied with (an aspect of) your treatment. If you require help, or your discontent warrants lodging a complaint, follow the steps outlined below.
For complaints about your treatment you may contact the secretariat of the Professional Association for Iokai Shiatsu (VIS). Subsequently, you have the choice to either discuss your complaint with a confidential advisor from within the Association, or to turn to a complaints officer of the SCAG, the national disputes body for complementary and alternative health care. If your complaint cannot be resolved to your satisfaction, it will be submitted to the disputes committee of the SCAG.
For disciplinary law you can turn to the Stichting TCZ (Tuchtrecht Complementaire Zorg, the foundation for disciplinary law for complementary healthcare.
You can find more information in the documents (in Dutch) below, which are also available from the VIS: